سياسة الشحن والإستبدال أو الإسترجاع

Return and Exchange Policy: We are committed to providing the best service to our customers, so your purchases are eligible for exchange and return within 3 days from the date they arrive to you. All you need to do is: ensure they remain in their original condition, and if you return them to us in a different condition, the website is not responsible for compensating you or replacing the product. Contact our team via WhatsApp at 0538635521 and inform them of your order number, the products you wish to exchange, and the new products you want to receive, and they will assist you as quickly as possible. If you are inside Jeddah city: during the exchange, our team will send the new products with one of our representatives and exchange them for you as quickly as possible. In case of return, one of our representatives will receive the returned products. Our team will ask you to provide your bank account details. The amount will be transferred to your bank account within 7 working days of receiving the returned products. If you are outside Jeddah city: deliver and ship the items to be returned or exchanged to the main center of Saba Saeeda Company and send them to the following address: Subscription number: Company name: - Saba Saeeda Roasters. Location: Jeddah main center - Al Safa district - Al Shakreen Street. Recipient name: Saba Saeeda Herbs. Recipient number: 0538635521. Our team will ask you to provide your bank account details. The amount will be transferred to your bank account within 7 working days of receiving the returned products. Note: If the customer requests a product that is not available in stock, we will contact the customer within 24 hours and offer a suitable alternative if desired, or fully refund the product within a maximum of 72 hours. Shipping Policy: Shipping costs for exchange and return inside and outside Jeddah: All return and exchange requests due to unintentional error on our part are free of charge, and the customer bears no additional costs. If the customer requests an exchange or return by their own desire, the customer will bear all shipping and delivery costs.